Returns
Refund and Return Policy
If we get an order wrong, we will put it right. Some gifts cannot be taken back once they have been made or delivered in good condition.
If we made a mistake
Tell us within 24 hours of delivery if the item is wrong, damaged in transit, or not what was described. Send photographs to raunakluxeroyale@gmail.com or on WhatsApp at +92 302 2270000.
We will replace the piece or refund what you paid for it, including the delivery charge when the problem was ours. We choose the remedy with you.
What cannot be returned
Fresh flowers, edible treats, and any other perishable gift cannot be returned once they have been delivered in good condition.
Candles that have been burned, and pieces that were made or personalised for you, cannot be returned once we have started making them. If you need to cancel, contact us before we confirm that work has started.
Other returns
An unused item that is not perishable or made to order may be returned within 7 days of delivery, in its original condition and packaging. Write to us first so we can tell you where to send it.
You pay the cost of sending that return, unless we sent the wrong item or it arrived damaged.
How a refund is paid
Approved refunds go back to the original payment method. If that is not possible, we agree another method with you. A refund is sent after we have checked a returned item, or immediately when we are replacing something we cannot put right.
Orders placed on WhatsApp follow this same policy.